Shipping policy
How much is shipping? Do you offer free shipping?
Shipping fees are calculated at checkout based on your delivery location.
We offer free shipping on orders above RM 99 (West Malaysia) and RM 180 (East Malaysia).
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Where do you ship to?
We currently ship to West Malaysia and East Malaysia.
International shipping Singapore is available at the moment. Please check the checkout page or contact us for the latest updates.
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How long does delivery take? How can I track my order?
Estimated delivery times:
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West Malaysia: 3 - 5 business days
- East Malaysia: 7 - 14 business days
Once your order is shipped, you’ll receive a tracking link/number via email.
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My tracking shows “Delivered” but I didn’t receive the parcel. What should I do?
Please check around your delivery address (mailbox/porch), and confirm with household members, your building management, or neighbors.
If you still can’t locate it, contact us within 1 days with your order number and tracking details. We’ll assist by checking with the courier as soon as possible.
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Will there be delays during holidays or major sale periods?
Yes—during peak periods (e.g., public holidays, festive seasons, and major sales), dispatch and delivery may take longer than usual due to high courier volume.
We’ll do our best to ship as soon as possible and keep you updated with tracking information.