Refund policy

What is your return/exchange policy?

We do not offer refunds/returns. However, we do offer exchanges (subject to stock availability).

Shipping fees for exchanges are borne by the customer.

For exchange requests, please WhatsApp us at +60 12-747 9866.

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What items are not eligible for exchange?

Items are not eligible for exchange if they have been:

• Washed or worn
  
• Tag removed / hangtags detached
  
• Damaged due to improper handling, or not in original condition/packaging

If you’re unsure, WhatsApp us at +60 12-747 9866 before sending anything back.

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How do I request an exchange? Do I need to provide photos?

Yes. Please take clear photos of the item (and the issue, if any) and WhatsApp our customer service at +60 12-747 9866 with:

• Your order number
  
• The item name/size you’d like to exchange to
  
• Clear photos of the item (including tags/packaging where possible)

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Who covers the shipping fee for exchanges?

All exchange shipping fees are borne by the customer.

For assistance, WhatsApp +60 12-747 9866.

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What if I receive a defective item, wrong item, or missing item? How soon should I report it?

Please WhatsApp us at +60 12-747 9866 within 3 days of receiving your parcel if you notice any:

• Defects
  
• Wrong item sent
  
• Missing item(s)

We’ll verify and assist you as soon as possible.