Ordering & Payment

What payment methods do you accept?

We accept major payment methods, including credit/debit cards and other available options shown at checkout.

Tip: The full list of supported payment methods will appear before you confirm payment.
Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast dispatch. If you need to modify or cancel your order, please contact us as soon as possible with your order number.

Once an order has been packed or shipped, we may not be able to make changes or cancel it.
I paid successfully but didn’t receive an order confirmation email. What should I do?

First, please check your Spam/Junk/Promotions folder. If you still can’t find it, contact us with your full name, email used at checkout, and payment reference/order details. We’ll verify your order and resend the confirmation.

Shipping & Delivery

How much is shipping? Do you offer free shipping?

Shipping fees are calculated at checkout based on your delivery location.

We offer free shipping on orders above RM 99(West Malaysia) and RM 180(East Malaysia).
Where do you ship to?

We currently ship to West Malaysia and East Malaysia.

International shipping to Singapore is available at the moment. Please check the checkout page or contact us for the latest updates.
How long does delivery take? How can I track my order?

Estimated delivery times:

  • West Malaysia: 3 - 5 business days
  • East Malaysia: 7 - 14 business days

Once your order is shipped, you’ll receive a tracking link/number via email.
My tracking shows “Delivered” but I didn’t receive the parcel. What should I do?

Please check around your delivery address (mailbox/porch), and confirm with household members, your building management, or neighbors.

If you still can’t locate it, contact us within 1 day with your order number and tracking details. We’ll assist by checking with the courier as soon as possible.
Will there be delays during holidays or major sale periods?

Yes—during peak periods (e.g., public holidays, festive seasons, and major sales), dispatch and delivery may take longer than usual due to high courier volume.

We’ll do our best to ship as soon as possible and keep you updated with tracking information.

Returns, Exchanges & After-Sales

What is your return/exchange policy?

We do not offer refunds/returns. However, we do offer exchanges (subject to stock availability).

Shipping fees for exchanges are borne by the customer. For exchange requests, please WhatsApp us at+60 12-747 9866.
What items are not eligible for exchange?

Items are not eligible for exchange if they have been:

  • Washed or worn
  • Tag removed / hangtags detached
  • Damaged due to improper handling, or not in original condition/packaging


If you’re unsure, WhatsApp us at +60 12-747 9866 before sending anything back.
How do I request an exchange? Do I need to provide photos?

Yes. Please take clear photos of the item (and the issue, if any) and WhatsApp our customer service at +60 12-747 9866 with:

  • Your order number
  • The item name/size you’d like to exchange to
  • Clear photos of the item (including tags/packaging where possible)
Who covers the shipping fee for exchanges?

All exchange shipping fees are borne by the customer.

For assistance, WhatsApp +60 12-747 9866.
What if I receive a defective item, wrong item, or missing item? How soon should I report it?

Please WhatsApp us at +60 12-747 9866 within 3 days of receiving your parcel if you notice any:

  • Defects
  • Wrong item sent
  • Missing item(s)

We’ll verify and assist you as soon as possible.

Size & Product

How do I choose the right size? Do you have a size chart?

Yes. Please refer to the size chart provided in the product images on each product page.
What if I’m between two sizes?

If you are between sizes, we recommend:

  • Choose the smaller size for a more fitted feel
  • Choose the larger size for a more relaxed/comfortable fit

If you’re unsure, feel free to WhatsApp us at +60 12-747 9866 for sizing advice.
Do your items run big or small? (Oversize/Slim/Regular)

Fit may vary by style. Each product is designed differently (e.g.,oversized, regular, or slim fit) depending on the cut and purpose.

Please check the product images and description for the intended fit.
What is the fabric composition? Will it be see-through, pill, or shrink?

Fabric composition and performance may vary by product. We will clearly state the material details in the Product Details section on each product page.

If you need more help (e.g., opacity or stretch), WhatsApp us at+60 12-747 9866.
Will the color bleed or fade? How should I wash dark colors?

To help prevent color transfer and fading, we recommend:

  • Wash dark colors separately (especially for the first few washes)
  • Turn the garment inside out
  • Use cold water and a gentle cycle
  • Avoid soaking for long periods
  • Avoid high heat when drying (air-dry recommended)