Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept major payment methods, including credit/debit cards and other available options shown at checkout.
Tip: The full list of supported payment methods will appear before you confirm payment.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast dispatch. If you need tomodify or cancelyour order, please contact usas soon as possiblewith yourorder number.
Once an order has beenpacked or shipped, we may not be able to make changes or cancel it.
I paid successfully but didnāt receive an order confirmation email. What should I do?
First, please check your Spam/Junk/Promotions folder. If you still canāt find it, contact us with your full name, email used at checkout, and payment reference/order details. Weāll verify your order and resend the confirmation.
Shipping & Delivery
How much is shipping? Do you offer free shipping?
Shipping fees are calculated at checkout based on your delivery location.
We offer free shipping on orders above RM 99(West Malaysia) and RM 180(East Malaysia).
Where do you ship to?
We currently ship to West Malaysia and East Malaysia.
International shipping Singapore is available at the moment. Please check the checkout page or contact us for the latest updates.
How long does delivery take? How can I track my order?
Estimated delivery times:
- West Malaysia:Ā 3 - 5 business days
- East Malaysia:Ā 7 - 14 business days
Once your order is shipped, youāll receive aĀ tracking link/numberĀ via email.
My tracking shows āDeliveredā but I didnāt receive the parcel. What should I do?
Please check around your delivery address (mailbox/porch), and confirm with household members, your building management, or neighbors.
If you still canāt locate it, contact us within 1 day with your order number and tracking details. Weāll assist by checking with the courier as soon as possible.
Will there be delays during holidays or major sale periods?
Yesāduring peak periods (e.g., public holidays, festive seasons, and major sales), dispatch and delivery may take longer than usual due to high courier volume.
Weāll do our best to ship as soon as possible and keep you updated with tracking information.
Returns, Exchanges & After-Sales
What is your return/exchange policy?
We do not offer refunds/returns. However, we do offer exchanges (subject to stock availability).
Shipping fees for exchanges are borne by the customer. For exchange requests, please WhatsApp us at+60 12-747 9866.
What items are not eligible for exchange?
Items areĀ not eligibleĀ for exchange if they have been:
- WashedĀ orĀ worn
- Tag removedĀ / hangtags detached
- Damaged due to improper handling, or not in original condition/packaging
If youāre unsure, WhatsApp us atĀ +60 12-747 9866Ā before sending anything back.
How do I request an exchange? Do I need to provide photos?
Yes. Please take clearĀ photosĀ of the item (and the issue, if any) and WhatsApp our customer service atĀ +60 12-747 9866Ā with:
- YourĀ order number
- The item name/size youād like to exchange to
- Clear photos of the item (including tags/packaging where possible)
Who covers the shipping fee for exchanges?
All exchange shipping fees are borne by the customer.
For assistance, WhatsApp +60 12-747 9866.
What if I receive a defective item, wrong item, or missing item? How soon should I report it?
Please WhatsApp us atĀ +60 12-747 9866Ā within 3 days of receiving your parcelĀ if you notice any:
- Defects
- Wrong item sent
- Missing item(s)
Weāll verify and assist you as soon as possible.
Size & Product
How do I choose the right size? Do you have a size chart?
Yes. Please refer to the size chart provided in the product images on each product page.
What if Iām between two sizes?
If you are between sizes, we recommend:
- Choose theĀ smaller sizeĀ for a more fitted feel
- Choose theĀ larger sizeĀ for a more relaxed/comfortable fit
If youāre unsure, feel free to WhatsApp us atĀ +60 12-747 9866Ā for sizing advice.
Do your items run big or small? (Oversize/Slim/Regular)
Fit may vary by style. Each product is designed differently (e.g.,oversized, regular, or slim fit) depending on the cut and purpose.
Please check the product images and description for the intended fit.
What is the fabric composition? Will it be see-through, pill, or shrink?
Fabric composition and performance may vary by product. We will clearly state thematerial details in the Product Detailssection on each product page.
If you need more help (e.g., opacity or stretch), WhatsApp us at+60 12-747 9866.
Will the color bleed or fade? How should I wash dark colors?
To help prevent color transfer and fading, we recommend:
- Wash dark colorsĀ separatelyĀ (especially for the first few washes)
- Turn the garmentĀ inside out
- UseĀ cold waterĀ and aĀ gentle cycle
- Avoid soaking for long periods
- Avoid high heat when drying (air-dry recommended)