Return is available for customers who purchased our products via avivaactive.com and found it defect upon arrival and the return request needed to be initiated 3 days upon products received.
Please send us a return request via our website feedback form @ https://avivaactive.com/feedback/
Once you’ve made your return to us, you can expect a confirmation of your return within 14 business days from when we receive your order.
Return will be accepted if customer is facing following scenario
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
Delivery fees, if any, won’t be refunded
WE DO NOT PROVIDE CASH REFUNDS FOR ANY RETURN ORDERS
Purchases made on our website (www.avivaactive.com) can only be returned via the following channels:
Yes, we love free shipping as well!
FREE SHIPPING for West Malaysia on purchases above RM100
FREE SHIPPING for East Malaysia on purchases above RM130
*Purchases value only includes product value, shipping value is excluded for calculation in this free shipping offer*
If you need your items urgently, we recommend swinging by one of our outlets ASAP to make a purchase!
Find a store near you here (https://avivaactive.com/store%20locator/)