Returns, orders, and delivery information
Return is available for customers who purchased our products via avivaactive.com and found it defect upon arrival and the return request needed to be initiated 3 days upon products received.
Please send us a return request via our website feedback form @ https://avivaactive.com/feedback/
Once you’ve made your return to us, you can expect a confirmation of your return within 14 business days from when we receive your order.
Return will be accepted if customer is facing following scenario
-
- Torn product upon arrival
- Any visible damages that is not caused by customer’s hand
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
Delivery fees, if any, won’t be refunded
WE DO NOT PROVIDE CASH REFUNDS FOR ANY RETURN ORDERS
Purchases made on our website (www.avivaactive.com) can only be returned via the following channels:
- Send us an email at
- Send us a return request via our website feedback form @ https://avivaactive.com/feedback/
Orders & Delivery
How much is the delivery charges?
- Sabah : RM17 / order
- Sarawak: RM15 / order
- West Malaysia: RM8.50 / order
Is there free shipping offer?
Yes, we love free shipping as well!
FREE SHIPPING for West Malaysia on purchases above RM100
FREE SHIPPING for East Malaysia on purchases above RM130
*Purchases value only includes product value, shipping value is excluded for calculation in this free shipping offer*
When can I receive my parcel once I’ve placed the order?
- Upon order confirmation, you’ll receive your order in 3-7* business days!
- *Due to the current Movement Control Order in Malaysia, please expect additional delays in the delivery of your order.
If you need your items urgently, we recommend swinging by one of our outlets ASAP to make a purchase!
Find a store near you here (https://avivaactive.com/store%20locator/)
Will I be charged customs and import duty for my parcel?
- Shipping fees paid during checkout do not include customs and import duties (duty delivered unpaid).
- Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
- If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
- If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.