Q: How to successfully place an order on our site?
To Place orders:-
Select Color and Size then click the “Add to cart” button on the products you wish to purchase.
Click “View Cart” to proceed to check your e-basket.
If you have a coupon, key in your code at “Coupon Code” field then click “Apply Coupon”
Click “Proceed To Checkout” proceed to Delivery Method
Under “Billing Details” to Key in your shipping address, recipient’s address, and contact information
Select payment method and tick (I have read and agree to the website terms and conditions *)
Click Place Order and done!
Q: What are the payment methods available?
- AVIVA Active offers various kind of Payment Methods as what iPay88 and Upay payment gateway offers.
Q: Can I cancel an existing order that has been made?
- Yes, only if the order is still on pending status or yet to be shipped out by us.
- Please send an email to our customer service email at firstname.lastname@example.org with the message title “Request to cancel order” to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.
Q: What is the product’s transaction currency?
- All products transaction currency will be done in Malaysian Ringgit / MYR / RM.
Q: All items are ready stock?
- Yes, all are ready stock and it ships from Kuala Lumpur.
Q: Can I exchange the size if the size doesn’t fit me well?
- Yes, you can exchange the size, but both way postage is borne by the buyer. More detail please refer Return, orders, and delivery information page at https://avivaactive.com/return-order-delivery/
Q: I still have doubts!
- Sorry that we’re unable to clear your doubts on the F.A.Q page.
- Please kindly send us an email to email@example.com or get in touch with us on our social media platform for us to clear your doubts.
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