Q: How to successfully place an order on our site?
To Place orders:-
Step 1:
Select Color and Size then click the “Add to cart” button on the products you wish to purchase.
Step 2:
Click “View Cart” to proceed to check your e-basket.
If you have a coupon, key in your code at “Coupon Code” field then click “Apply Coupon”
Step 3:
Click “Proceed To Checkout” proceed to Delivery Method
Step 4:
Under “Billing Details” to Key in your shipping address, recipient’s address, and contact information
Select payment method and tick (I have read and agree to the website terms and conditions *)
Step 5:
Click Place Order and done!
Q: What are the payment methods available?
- AVIVA Active offers various kind of Payment Methods as what iPay88 and Upay payment gateway offers.
Q: Can I cancel an existing order that has been made?
- Yes, only if the order is still on pending status or yet to be shipped out by us.
- Please send an email to our customer service email at info@avivaactive.com with the message title “Request to cancel order” to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.
Q: What is the product’s transaction currency?
- All products transaction currency will be done in Malaysian Ringgit / MYR / RM.
Q: All items are ready stock?
- Yes, all are ready stock and it ships from Kuala Lumpur.
Q: Can I exchange the size if the size doesn’t fit me well?
- Yes, you can exchange the size, but both way postage is borne by the buyer. More detail please refer Return, orders, and delivery information page at https://avivaactive.com/return-order-delivery/
Q: I still have doubts!
- Sorry that we’re unable to clear your doubts on the F.A.Q page.
- Please kindly send us an email to info@avivaactive.com or get in touch with us on our social media platform for us to clear your doubts.
- IG: @aviva.active | https://www.instagram.com/aviva.active/
- FB: @aviva.active | https://www.facebook.com/Aviva.Active/